Shipping policy

COVID-19

Our shipping partners, Australia Post and DHL are currently experiencing delays across the network. Both carriers will not require a signature upon delivery for the time being. If you're not at home, the parcel will be taken to your local post office or courier depot, where you can collect with photo identification. The staff member will then sign for the parcel on your behalf.

And lastly, if you're not able to return your order within our usual 14 day (Australian Orders) and 28 day (International orders) time frame, please email our Customer Care team at Melbourne@masonsofficial.com, who can help you out with some options.

 

Shipping

We offer complimentary standard shipping on all orders over $400AUD (Aus & International)

Australia:
All orders are sent via Australia Post standard shipping. *Excluding orders containing perfumes.

Please allow 1-2 business days for dispatch from our warehouse, and a further 3-5 business days* for deliveries to metropolitan areas. For regional areas, please allow 3-7 business days* for delivery. 

An email confirmation with your tracking number will be sent to you once the order has been shipped. 

Our warehouse team operates during business hours Monday- Friday, excluding weekends and VIC public holidays. 

*For domestic orders containing perfume, your order will be sent via Australia Post Road Service. Please allow 3-7 business days* for delivery depending on your area. 

* Delivery times provided are estimates to be used as a guideline only. Masons cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delay. 


International:

For orders below $400AUD, a $35 shipping fee will be applied at checkout. 

Please allow 1-2 business days for dispatch from our warehouse, and a further 7-10 business days* for deliveries.

An email confirmation with your tracking number will be sent to you once the order has been shipped. 

For further information or an approximate shipping time, please DM us or contact our Customer Care team via email online@masonsofficial.com

* Delivery times provided are estimates to be used as a guideline only. Masons cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delay. 

* We are not able to ship orders containing perfumes or any liquid form items Internationally.


DUTIES & TAXES


International delivery costs do not include any taxes or duties, which are applied by your local government and customs office, on imported goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer.
Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Masons in order to receive a refund.

Please contact your local customs office directly for more information on taxes, duties and regulations.